Policies at Gato Performance
Because We Care
Your privacy is important to our long-term relationships, and our main goal is to protect you and provide you with highly personalized and valuable service. Gato Performance does not sell, rent, or exchange any information for commercial purposes. The information we gather from you helps us provide you with the best possible services.
Shipping and Handling
Products sold are approximately shipped within a week or two after receiving payment. We shipped packages via USPS Priority Mail, Express Mail, and UPS. Gato Performance charges in the USA are from $45.00 to $80.00 based on the parcel size and weight. Puerto Rico and International shipping may be subject to higher rates and additional fees based on the parcel size and weight.
Returns Policy
We do not accept returns if the part is open or used. The part needs to be in the original wrap and box. After examining the parts, we will contact you for the next step (return or exchange).
Thank you for your understanding.
Payments
Please note that items will not be shipped until payment is received.
Thank you for your cooperation.
Complaints
Thank you for choosing Gato Performance. If you have any complaints about items sold, please email us at sales@gatoperformance.com. Please note that if your order was through another company, you must open a claim with the seller, not the manufacturer. We cannot guarantee a resolution, but we will review each case individually.